|
STRUCTURE |
Option |
|
Unlimited respondents |
all |
|
Alignment between user-defined strategic objectives and survey statements |
all |
|
Multiple user-defined perspectives |
all |
|
Multiple user-defined demographic filters (regions, departments, gender etc) |
all |
|
Pre-survey testing and trial runs |
all |
|
Immediate real-time reports (on-line, Pdf, Png) |
all |
|
SURVEY |
|
|
Choice of anonymous or identified responses |
all |
|
Mail-merge with individual logins |
opt 3 |
|
Customized landing page with your organization’s ‘look and feel’ in both the Survey and Reports, with welcome message, logos and images) |
opt 2/3 |
|
Pre-allocated or respondent selected demographic filters (optional) |
all |
|
Present different survey statements to selected respondents or at different stages of a project, with the ability to compare responses - eg. comparing responses by management and by staff, or measuring internal and external perceptions of customer service |
all |
|
Ability to resume survey from prior location if interrupted |
all |
|
Dual language survey option (Reports and Help Files in English) |
all |
|
On-line interim status report of completed surveys and those in progress (subject to supply of individual respondent list and demographics) |
opt 3 |
|
e-mail reminders to respondents who are yet to complete the survey |
opt 3 |
|
Survey category headers and ‘skip to next section if not applicable’ (optional) |
all |
|
Print-out of survey statements and responses before/after the survey |
all |
|
4 – 9 point response scale with user-defined response names (optional) |
all |
|
Free-form text suggestions for each survey statement and category (optional) |
all |
|
Three free-form text boxes at end of survey (user-defined) |
all |
|
Closing message with option to include field for rewarding participation |
all |
|
REPORTING |
|
|
Immediate real-time on-line Reports (descriptive statistics, graphs and tables) |
all |
|
Post-survey Analysis (key driver analysis) |
optional |
|
Manual Executive Summary PowerPoint Report |
optional |
|
Comparative Target/benchmark scores for ongoing performance management |
all |
|
Dashboard scorecard (drill-down to individual statements and text responses) |
all |
|
Table of results across all demographics for quick identification of problem areas |
all |
|
Number of responses to each statement by response type |
all |
|
Reports colour-coded against mean scores and standard deviation |
all |
|
Report filtering across multiple user-defined demographic groups (regions etc) |
all |
|
Implementation Matrix (Impact/Effort Analysis for accelerated action planning |
all |
|
Comparative scores across demographic groups |
all |
|
Comparative results against past surveys |
all |